Niagara Falls Tourism Information Services
2 Buffalo Ave, Suite 101.
Niagara Falls NY 14303
Phone: 716 628-2531
Hours 9:00am – 5:00pm Eastern Standard Time
Before you call us with questions make sure you have checked our “travel tips & frequently asked questions” page first.
If you would like to contact the Niagara Falls New York State Park you can call: 1 716 278-1794
Passport, Visa & border crossing questions need to be directed to US Customs and Border Protection (CBP): 1-716 -285-6444.
For Canadian Passport, Visa and border crossing questions please call Canada Border Services Agency: 1-800-461-9999
If you would like to contact Niagara Parks in Niagara Falls Canada please call: 1 877 642-7275
We receive many inquiries about passport requirements when travelling from the US to Canada and back with children. For “official” information please refer to the US Department of State website. Please scroll down to the “Entry, Exit and Visa Requirements” section.