Online Booking F.A.Q.

Q: Is it safe to use my credit card online ?

A: We have processed thousands of reservations since 1997 without a single security lapse. Our supplier, Hotels.com uses 132bit encryption technology to ensure complete security. If you like, you can always place your reservation by phone. Just call 1-800-780-5733  code 2665

Q: Will hotel rates go down as my travel dates get closer ?

A: It's just the opposite. As hotels get closer to full occupancy for a given date, they will raise their rates. It's best to book early for the prime tourist season months of June, July and August. To demonstrate rate changes, we've posted the rates for the Sheraton On the Falls Hotel for two guests on July 4th of 2007 for a fallsview room with one King bed & Jacuzzi.

Q: When will my credit card be charged ?

A: If you've booked a room labeled as a "special internet rate" (designated by this logo ) your credit card will charged the full amount to guarantee your room. Otherwise all reservations placed on the GDS (global distribution service) system will be charged upon checkout.  

Q: What happens after I submit all the information for a reservation ?

A: After all fields are completed and the submit button is pressed, an itinerary number will appear on your screen. Please write this number down. It will be necessary for correspondence with us if you need to confirm, change or cancel your reservation. You will also receive an e-mail confirmation within two hours of completing your reservation. This e-mail will also contain your itinerary number as well as details about your reservation.

Q: What if I need to confirm, change or cancel my reservation ?

A: That's easy, just click here !

Q: Why should I book through this site ?

A: Because you will be helping to promote the quality of this informative Niagara Falls guide.